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inSTAR (inTRM Strategic Technology Automation ‘& Research) is the division of inTRM Solutions Pvt. Ltd., focused to provide solutions to all technological need in the domain of IT, Electronics Surveillance and Telecom to atomize business or individual need of our customers.

Starting from providing desired hardware, covering it’s after sales support, upgrading the devices with add-ons to recycling and E-waste management are the key offerings we render to our customers, enabling them to outsource their complicated challenges to us, thereby making them free to engage themselves for enhancing their own business result or individual productivity.

IT, Electronics & Telecoms industry continues to witness increased intelligence & complexity in new generation products. In India, the industry is now penetrating the small towns & villages rapidly. Taken together, these factors have made pan-India after-sales service vital, not just for the success of new product launches, but also for the sustenance of growth of the Industry in the Indian market.

Our Information Technology Infrastructure Management Team is built-in around a robust frame work and value system, ensuring our customers get value for money solutions at a low TCO. Highly qualified, experienced and research oriented team are dedicated for the purpose of bringing down the TCO for our customer and stand up to their expectation was very much challenging. Today the same has become a reality for us, based on economies of skills we have achieved over the period of time.

inSTAR deals with range of products and services like Hardware, full spectrum of warranty & post-warranty services covering solution design, consulting, Technical Helpdesk and Field Engineering support. As we manage end to end life cycle of services seeing our customers are not only satisfied and delighted but also they get an experience of life time. This is one of our key differentiators in the Supply Chain of products and services. inSTAR has always been ahead of the curve by being early adopters of global best practices in providing best of the support to our end-users across complex technologies. Our Remote Infrastructure Management practice, backed by network operation centre helps to improve our customer’s IT availability and up time of IT infra in order to optimize their IT investments. Our Professional Services practice – rendering solution design & implementation support across Server, Storage, Data, Voice, Video & Security verticals – enables our brands & the partner community to increase reach & sales in the Enterprise & SMB space. With our Service delivery excellence, we bring a unique value proposition to all stake holders in the ecosystem – to vendors, partners and customers.

At inSTAR we always believe to provide every possible solutions starting from fulfilling the IT need of an individual home customer to SMB to Corporate to Government segments. Be it providing a standalone desktop and its support services or be it a turnkey project implementation, we provide complete solutions to each and every segment of our customers up to their satisfaction and delight through our built in economies of skills, wide spread infrastructure and structured network. inSTAR blessed with human resources of huge experience, carries all sorts of maturity in the clientele & time bound execution of all kind of projects with complete customer satisfaction. The philosophy of the continuous technology upgrades and keeping abreast of the diversifying technologies, has paved our way through the milestones of all the operations. All these milestones serve as the yardstick to gauge our futuristic vision. In order to sustain the growth, most important aspect we focus on sharpening the skill sets of our team members. Every day passed by gives us a new experience. The next day comes with bigger challenges to keep pace with new technological advancement and inflated expectation of new generation customers. In order to meet both the ends we at inSTAR has made adequate arrangement of in-house skill up-gradation training for our Technical engineers and professional service oriented trainings for our support staffs. We encourage our employees to go for international certifications through various schemes and financial support as a part of our structured corporate policy. inSTAR as an organization is completely system driven. Every Line of Business (LOB) head is empowered to take his/her decision based on the structured policy of the organization with a human face to it. Decentralization of power policy has reduced the length of the decision chain enabling our customers to get much faster Service Level Agreement (SLA) resolution at critical situations. Fully automated, computerized and networked office environment helps us to track any information on any customer, machine or engineer performance for any period. The Call Monitoring system is Web based. In-house developed ERP has helped us to improve the efficiency & substantially reduced the complexities of our workload. Regular MIS report helps us in evaluating the individual performance, team performance, performance of the organization as a whole and helps us to define, redefine and refine scope of works for further improvement. We believe on quality delivery whether it is a product or a service associated with the product or a pure service. We defined our “Quality” norm as “What we do that we say, what we say that we do and always we try to improve on the same”.

REPAIR & REFURBISHMENT

We are India's premier Technical Services Company providing cost effective, customized end-to-end solutions to our clients. With over 15 years of flawless servicing in high-tech IT, Telecom and Electronics products and in our quest for serving customers, our reputation has earned us a place as a reputed authorized service provider to world leading OEMs, EMS and service providers. Our two major centers laced with latest technology and equipment’s are based in Delhi and Bangalore are spread over an area of 50,000 sq. ft. delivering over 100,000 repairs per month. Currently we are in the process of setting up a Global repair Centre in Chennai SEZ for high volume repairs for various products to serve our customers better.

IT PRODUCTS

Our nation wide reach and foray into global market we provide repairs for IT products. Keeping in mind the current scenario and the market trend we have our offerings designed accordingly. We cater to various IT products that include but are not limited to:

  • Servers / PCs / Laptops
  • PCBs / Motherboards
  • Monitors / LCD
  • FDD / CD RW / DVD
  • Power Supply
  • Printers & Plotters
  • Scanner
  • Projectors
  • Modem / Switches / Hubs
  • Storage Devices

SET TOP BOX

With our technical expertise and a reputation for service excellence we aim to provide best of repair including chip level / BGA repairs and refurbishment services for set top boxes & cable boxes. Our repair sites are approved by NDS & Niagara. Our services are designed to meet the customer demand and the latest technology is involved in undertaking of repair projects.

  • Set top boxes
  • Cable boxes
  • Power supplies

AUTOMATION & SECURITY PRODUCTS

We cater to Electronic Security and electronic security equipment’s. Our strength is reflected in our client base, amongst many other leading OEM brands from the industry as well as its strategic tie-ups with large ODM companies of Taiwan and China. Products we cater to:

  • ATM Machines
  • EDC Machines
  • CCTV Camera
  • Video Door Phones
  • Burglar Alarms
  • Electronic Surveillance
  • Electronic surveillance equipment’s
  • Security Accessories
  • Fire alarms
  • Smoke Detectors

CONSUMER ELECTRONICS

With our technical expertise and a reputation for service excellence we aim to provide component level repairs & refurbishment of consumer products such as

  • LCD / LED TV
  • Home theaters
  • Boom Boxes (all in one)
  • Power supplies
  • Lease Line Modems
  • Tuner cards
  • Speakers / Woofers
  • DVD/CD Players

FIELD SERVICE DELIVERY

Field Service Delivery is a unit of inTRM that is focused on delivering value to our clients and their end users by providing Best In Class services in the area of field support.

Field Service Delivery is aimed at creating amazing service experience for end users through direct service touch points. We are placed uniquely with coverage of B2B support services for products ranging from IT hardware & Software, Telecom & Mobile hardware, Electronics and entertainment products.

ONSITE INSTALLATION & SUPPORT SERVICES

  • Installation of all technology & Electronic Products in Consumer as well as Business Environment
  • Warranty Support services for Business 2 Business clients with end to end call management
  • On demand service Delivery – We deliver on-site services with various response levels to choose from for Clients in:
  • IT
  • Telecoms and Electronic industry for Break Fix, Reverse Material Authorization, Part replacement as well as Unit Level replacement. This includes warranty support with countrywide forward and reverse support logistics capability
  • ATM Support Services: We offer business to business on-site ATM support services that include installation , break fix support, preventive maintenance , upgrade implementation aligned with clients standard operating procedures across India
  • Post warranty on-site & off-site maintenance services for IT products including:
  • PC
  • Notebooks
  • Servers
  • Routers, Switches, peripherals
  • OS & applications
  • LAN & WAN

BACKEND SUPPORT

  • We are well placed to provide Best In Class coverage for return to bench services across India for technical products.
  • We provide End to End Support Services for Telecommunication products that includes:
  • L1, L2, L3 and L4 technical support for Mobile handsets, Fixed Wireless Phones, Fixed Wireless Terminals, Smart Phones, PDA phones.
  • End to End in warranty and out of warranty services including logistics solutions are also provided.

REMOTE SOLUTION DELIVERY

inTRM Remote Solution Delivery is a strategic outsourcing option and industry-leading technology to all clients who need customized remote solutions. inTRM offers remote solutions that includes:

  • Toll Free Customer Service,
  • Live Web Chat,
  • Email Response
  • 24-Hr Help Desk,
  • Remote desktop solutions and Emergency Response.
  • Our enterprise solutions include:
  • Telesales and Customer Acquisition
  • Customer Care and Web Based Customer Care

INFRASTRUCTURE MANAGEMENT

Our Infrastructure management solutions allow you to manage, optimize, and automate distributed and mainframe operating systems, servers, storage, networks, middleware and hardware all to speed the attainment of Business Service Management. Our infrastructure management helps to simplify network and systems management by monitoring and overseeing system performance and availability across your entire environment. Using these, you can avoid IT infrastructure problems and resolve issues before they impact business availability. With our Performance Assurance, you can analyze and predict performance to optimize current and future IT utilization and investment. inTRM combines technology, expertise, evolved process frameworks, state-of-art infrastructure and flexible delivery models to offer a comprehensive suite of IT Infrastructure Management Services to global enterprises.

VALUE ADDED B2B SERVICES

SOFTWARE DEVELOPMENT

We use best and updated tools, services and the methodology to make a product with keeping this in mind that the product should work well in future. Because the technology and hardware is increasingly changing on the basis of day. So to tackle all the cases and giving the users best use of global resources that make us always far steps forward from our competitors, we deliver best and updated solutions.