Determined action Towards Goal & Achievements
inSTAR (inTRM Strategic Technology Automation ‘& Research) is the division of inTRM Solutions Pvt. Ltd., focused to provide solutions to all technological need in the domain of IT, Electronics Surveillance and Telecom to atomize business or individual need of our customers.
Starting from providing desired hardware, covering it’s after sales support, upgrading the devices with add-ons to recycling and E-waste management are the key offerings we render to our customers, enabling them to outsource their complicated challenges to us, thereby making them free to engage themselves for enhancing their own business result or individual productivity.
IT, Electronics & Telecoms industry continues to witness increased intelligence & complexity in new generation products. In India, the industry is now penetrating the small towns & villages rapidly. Taken together, these factors have made pan-India after-sales service vital, not just for the success of new product launches, but also for the sustenance of growth of the Industry in the Indian market.
Our Information Technology Infrastructure Management Team is built-in around a robust frame work and value system, ensuring our customers get value for money solutions at a low TCO. Highly qualified, experienced and research oriented team are dedicated for the purpose of bringing down the TCO for our customer and stand up to their expectation was very much challenging. Today the same has become a reality for us, based on economies of skills we have achieved over the period of time.
inSTAR deals with range of products and services like Hardware, full spectrum of warranty & post-warranty services covering solution design, consulting, Technical Helpdesk and Field Engineering support. As we manage end to end life cycle of services seeing our customers are not only satisfied and delighted but also they get an experience of life time. This is one of our key differentiators in the Supply Chain of products and services. inSTAR has always been ahead of the curve by being early adopters of global best practices in providing best of the support to our end-users across complex technologies. Our Remote Infrastructure Management practice, backed by network operation centre helps to improve our customer’s IT availability and up time of IT infra in order to optimize their IT investments. Our Professional Services practice – rendering solution design & implementation support across Server, Storage, Data, Voice, Video & Security verticals – enables our brands & the partner community to increase reach & sales in the Enterprise & SMB space. With our Service delivery excellence, we bring a unique value proposition to all stake holders in the ecosystem – to vendors, partners and customers.
At inSTAR we always believe to provide every possible solutions starting from fulfilling the IT need of an individual home customer to SMB to Corporate to Government segments. Be it providing a standalone desktop and its support services or be it a turnkey project implementation, we provide complete solutions to each and every segment of our customers up to their satisfaction and delight through our built in economies of skills, wide spread infrastructure and structured network. inSTAR blessed with human resources of huge experience, carries all sorts of maturity in the clientele & time bound execution of all kind of projects with complete customer satisfaction. The philosophy of the continuous technology upgrades and keeping abreast of the diversifying technologies, has paved our way through the milestones of all the operations. All these milestones serve as the yardstick to gauge our futuristic vision. In order to sustain the growth, most important aspect we focus on sharpening the skill sets of our team members. Every day passed by gives us a new experience. The next day comes with bigger challenges to keep pace with new technological advancement and inflated expectation of new generation customers. In order to meet both the ends we at inSTAR has made adequate arrangement of in-house skill up-gradation training for our Technical engineers and professional service oriented trainings for our support staffs. We encourage our employees to go for international certifications through various schemes and financial support as a part of our structured corporate policy. inSTAR as an organization is completely system driven. Every Line of Business (LOB) head is empowered to take his/her decision based on the structured policy of the organization with a human face to it. Decentralization of power policy has reduced the length of the decision chain enabling our customers to get much faster Service Level Agreement (SLA) resolution at critical situations. Fully automated, computerized and networked office environment helps us to track any information on any customer, machine or engineer performance for any period. The Call Monitoring system is Web based. In-house developed ERP has helped us to improve the efficiency & substantially reduced the complexities of our workload. Regular MIS report helps us in evaluating the individual performance, team performance, performance of the organization as a whole and helps us to define, redefine and refine scope of works for further improvement. We believe on quality delivery whether it is a product or a service associated with the product or a pure service. We defined our “Quality” norm as “What we do that we say, what we say that we do and always we try to improve on the same”.
REPAIR & REFURBISHMENT
We are India's premier Technical Services Company providing cost effective, customized end-to-end solutions to our clients. With over 15 years of flawless servicing in high-tech IT, Telecom and Electronics products and in our quest for serving customers, our reputation has earned us a place as a reputed authorized service provider to world leading OEMs, EMS and service providers. Our two major centers laced with latest technology and equipment’s are based in Delhi and Bangalore are spread over an area of 50,000 sq. ft. delivering over 100,000 repairs per month. Currently we are in the process of setting up a Global repair Centre in Chennai SEZ for high volume repairs for various products to serve our customers better.
FIELD SERVICE DELIVERY
Field Service Delivery is a unit of inTRM that is focused on delivering value to our clients and their end users by providing Best In Class services in the area of field support.
Field Service Delivery is aimed at creating amazing service experience for end users through direct service touch points. We are placed uniquely with coverage of B2B support services for products ranging from IT hardware & Software, Telecom & Mobile hardware, Electronics and entertainment products.
Our Infrastructure management solutions allow you to manage, optimize, and automate distributed and mainframe operating systems, servers, storage, networks, middleware and hardware all to speed the attainment of Business Service Management. Our infrastructure management helps to simplify network and systems management by monitoring and overseeing system performance and availability across your entire environment. Using these, you can avoid IT infrastructure problems and resolve issues before they impact business availability. With our Performance Assurance, you can analyze and predict performance to optimize current and future IT utilization and investment. inTRM combines technology, expertise, evolved process frameworks, state-of-art infrastructure and flexible delivery models to offer a comprehensive suite of IT Infrastructure Management Services to global enterprises.
VALUE ADDED B2B SERVICES
- Return Material Authorization Management with end to end logistics solution for Hardware products.
- We offer B2B hardware screening services at Client warehouse to screen field return to maximize the cost saving for clients.
- Authorized Replacement Center ( ARC ) – Limited warranty support for clients for technical failures in consumable.
- We offer onsite repair services at client warehouses for various field return equipment and components.